Support & Help Center
We're here to help you succeed with your creator collaborations
Email Support
Get personalized help from our support team. We typically respond within 6 hours.
Email SupportLive Chat
Chat with our support team in real-time during business hours (9 AM - 6 PM EST).
Quick Help
Getting Started Guide
Learn how to set up your Collaffy profile and start receiving professional collaboration requests.
Common Questions
Find answers to frequently asked questions about features, billing, and best practices.
Creator Community
Connect with other creators, share tips, and learn from success stories in our community.
Frequently Asked Questions
How do I get started with Collaffy?
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Simply sign up for a free account, customize your intake form, and share your unique Collaffy link with potential brand partners. The setup process takes less than 5 minutes.
Is Collaffy really free?
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Yes! We offer a generous free plan that includes unlimited collaboration requests, custom intake forms, pipeline management, and secure messaging. We're currently in beta and focused on building the best experience for creators.
How does brand verification work?
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When brands submit collaboration requests, we can verify their legitimacy by sending a magic link to their company email address. Verified brands receive a badge, helping you identify trustworthy partners.
Can I export my collaboration data?
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Yes, you can export your collaboration requests and conversation data in CSV or JSON format from your dashboard settings.
What file types can I upload?
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We support most common file types including documents (PDF, DOC), images (JPG, PNG, GIF), and videos (MP4, MOV). Files are automatically scanned for viruses and limited to 25MB per file.
How secure is my data?
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We take security seriously. All data is encrypted in transit and at rest, files are virus-scanned, and we use signed URLs for secure file access. We never sell or share your personal information.
Still Need Help?
Our support team is here to help you succeed. Reach out anytime!
support@collaffy.com
Response Time
Within 24 hours
Support Hours
9 AM - 6 PM EST